Terms of service

Welcome to Nimra Atelier. By accessing or using our website, or by placing an order with us, you agree to these Terms of Use.

These Terms apply to all visitors and customers using the Nimra Atelier website.

Nimra Atelier operates in the State of Qatar, and these Terms are governed by the applicable laws and regulations of Qatar.

1. About Nimra Atelier

Nimra Atelier is an online jewelry store serving customers in Qatar. Nimra Atelier is associated with, and is a trademark of, Arvion Nova Trading W.L.L., a company registered in the State of Qatar under Commercial Registration Number 232181, with specific activity code 477365.

In these Terms, "Nimra Atelier," "we," "us," and "our" refer to Nimra Atelier and to Arvion Nova Trading W.L.L.

“You” and “your” refer to anyone accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or operation of our website.
  • Copy or use our content, images, or materials without permission.
  • Provide false or misleading information when placing an order.

We may restrict access to our website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, materials, sizes, and other information on our website are accurate.

However, slight differences in product color or appearance may occur due to lighting, photography, or differences between screens and devices.

We do not intentionally provide misleading information about our products.

4. Product Prices

All prices displayed on our website are in Qatari Riyals (QAR) unless otherwise stated.

The price applicable to your order is the price displayed when you place the order.

We may change prices, discounts, and promotional offers from time to time. Such changes will not affect orders that have already been confirmed, except where an obvious pricing or technical error has occurred.

5. Orders

When you place an order, you are requesting to purchase the selected products.

We may contact you to confirm your order details, particularly for Cash on Delivery (COD) orders.

We reserve the right to cancel an order where reasonably necessary, including where:

  • A product is unavailable.
  • There is an obvious pricing or technical error.
  • Incorrect or incomplete information has been provided.
  • We reasonably suspect fraudulent activity.
  • Circumstances outside our reasonable control prevent us from fulfilling the order.

If you have already made a payment for an order that we cancel, any applicable refund will be handled in accordance with our Refund & Return Policy and applicable Qatar law.

6. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders within Qatar.

For COD orders, payment is collected when the order is delivered.

You are responsible for providing accurate contact and delivery information and being available to receive your order.

7. Online Payments

Where online payment is available, payments are processed through the applicable third-party payment provider.

Payment providers may have their own terms and privacy policies.

You confirm that you are authorized to use the payment method provided when placing an order.

8. Delivery

We deliver orders within Qatar.

Delivery charges and estimated delivery times are provided through our website and Shipping Policy.

You are responsible for providing accurate delivery information.

While we make reasonable efforts to deliver orders within the stated timeframe, delivery may occasionally be delayed due to circumstances outside our reasonable control.

9. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our Refund & Return Policy.

Our return policy explains the applicable eligibility requirements, time limits, and procedures for requesting a return or refund.

Nothing in these Terms is intended to remove or restrict any consumer rights that cannot legally be excluded under the laws of the State of Qatar.

10. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.

We may request photographs, videos, your order number, or other information necessary to review the issue.

Where applicable, we will provide an appropriate remedy in accordance with our policies and the laws of the State of Qatar.

11. Intellectual Property

All content on the Nimra Atelier website, including:

  • Our logo and branding
  • Product photographs
  • Videos
  • Graphics
  • Product descriptions
  • Website design
  • Text and written content
  • Marketing materials

belongs to Arvion Nova Trading W.L.L., trading as Nimra Atelier, or is used with permission. The name and mark Nimra Atelier is a trademark of Arvion Nova Trading W.L.L. You may not copy, reproduce, modify, distribute, or commercially use our content without our prior written permission.

12. Promotions and Discounts

Promotional offers, discount codes, bundles, and other special offers may have specific conditions.

Any applicable conditions will be displayed with the relevant promotion.

We may modify or end promotional offers in accordance with applicable law and any rights already established by a customer.

13. Customer Reviews and Content

If you submit a review, photograph, comment, or other content to Nimra Atelier, you confirm that you have the right to submit that content.

By submitting content, you allow Nimra Atelier to use and display it for legitimate business and marketing purposes, subject to applicable law.

We may remove content that is unlawful, fraudulent, misleading, abusive, offensive, or unrelated to our products or services.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, or completely free from technical errors.

We may temporarily modify, suspend, or restrict access to parts of the website for maintenance, updates, security, or other operational reasons.

15. Third-Party Services

Our website may use third-party services, such as:

  • Payment providers
  • Delivery providers
  • Shopify services and applications
  • Analytics services
  • Advertising and marketing services

These third parties may have their own terms and privacy policies.

Information relating to how we collect and use personal information is explained in our Privacy Policy.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains what personal information we collect, how we use it, how we protect it, and the circumstances in which it may be shared with third parties.

17. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

18. Applicable Law

These Terms of Use are governed by the laws of the State of Qatar.

Nothing in these Terms is intended to limit any mandatory rights or protections available to consumers under applicable Qatar law.

19. Contact Us

If you have any questions about these Terms of Use, you can contact us:

Nimra Atelier (A trademark of Arvion Nova Trading W.L.L.)
Email: support@nimraatelier.com
Phone / WhatsApp: +974 7072 9638
Country: State of Qatar