FAQ

Choose your pieces, add them to your cart, and complete checkout. You'll get a confirmation straight away, and we may message you to confirm the details before dispatch.

We accept Cash on Delivery. You pay the courier in cash when your order reaches you — no cards and no online payment needed.

Contact us as soon as possible after ordering and we'll do our best. Once an order has been dispatched we usually can't cancel it, and it would be handled under our Refund & Return Policy instead.

Usually 1–3 business days anywhere in Qatar once your order is confirmed. Orders placed before the daily cut-off are dispatched the same day.

Free on orders of QAR 100 or more. Below that, delivery is QAR 15. The charge is shown at checkout before you confirm.

Not at the moment. We currently deliver within the State of Qatar only.

Stainless steel finished with 14k or 18k gold PVD. PVD bonds the finish to the metal rather than sitting on top of it, so it holds up far better than ordinary gold plating. Our pieces are hypoallergenic and suitable for sensitive skin.

No. There's no brass or copper underneath, which is what causes green marks with cheaper plated jewellery.

Please take your jewellery off before showering, bathing or swimming. Soap, shampoo, chlorine and salt water all wear the finish down over time. Our pieces are water-resistant, so washing your hands or getting caught in the rain won't harm them — but they shouldn't be worn in water.

Put it on after perfume and lotion, wipe it with a soft dry cloth after wearing, and store it in its pouch. Full instructions are on our Jewellery Care page.

Yes — request a return within 3 days of receiving your order, with the piece unworn and in its original packaging. Earrings can't be returned for hygiene reasons, and personalised or engraved pieces are final sale. Full terms are in our Refund & Return Policy.

For Cash on Delivery orders you can choose store credit or a bank transfer. Approved refunds are processed within 5–7 business days.

Every order arrives in our signature box, ready to give as it is.